Complaint?
If you wish to make a complaint, please email us. Our complaints policy is that:
- We will acknowledge your complaint usually within 24 hours and always within 2 working days
- We will deal with it confidentially
- We aim to provide a fair response within 5 working days
- If your complaint requires detailed investigation we will keep you advised regularly by email of the progress we have made
- If you are unhappy with our response, you can appeal to our Operations Director for a personal review of your complaint, by writing to us at Swinford Consultants Limited, 16 Hawksworth Grove, Heysham, Lancashire, LA3 1LU.
- If your complaint is still not resolved after following the above steps, you are entitled to refer it to the Financial Ombudsman Service.